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PostPosted: Wed Jun 06, 2018 8:46 pm 
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Joined: Wed Jun 06, 2018 8:43 pm
Posts: 1
Good morning.

We have uninstalled and reinstalled BeGraphic Add-In for Excel while attempting to use the BeGraphic Add-In.

I am running Windows 7 Professional and Microsoft Office 2016.

We downloaded the 32 bits (Office 32bits + Windows 32 or 64bits): Version installed successfully, however we can't get it to function.

1. I receive the following Error Report Window:

BeGraphic: Error report
An error has occurred in the BeGraphic application.
In order to help us to improve our software. Please, send us an error report.
No personal information (except your email if you fill it) will be send.

If you went to be prevent for the resolution of this bug, please fill your email in the field bellow.
Keep in mind that if you don't send us your e-mail it almost sure that we have enough details to fix the bug.

You must add a description to this bug
(when this error occurred, which button did you click...)

*************************
BeGraphic's informations:
Platform:
Version 2.3.5

Don't send repport Send repport

2. The Excel workbook opens.

3. A BeGraphic tab does not appear on the ribbon.

4. If I select File, Options, Add-Ins, BeGraphic Pro for Excel appears in the COM Add-In shows up as Active in our Add-Ins list.

5. I clicked on the option in Excel Options to show Add-In errors, and we now get this error in Excel:

Custom UI Runtime Error in BeGraphic Pro for Excel

The call to GetCustomUI() for ribbon ID "Microsoft.Excel.Workbook"
failed.

And this error in PowerPoint:

Custom UI Runtime Error in BeGraphic Pro for PowerPoint

The call to GetCustomUI() for ribbon ID "Microsoft.PowerPoint.Workbook"
failed.

We have attempted contact with BeGraphic, but have not received a response yet.

Your assistance would be greatly appreciated.


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