Dear support
I am attempting to download the software but am getting an error message:
Attachment:
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The error occurs a few seconds after I click Install on this screen (moves to a popup saying “Preparing to Install and then it give the error message):
The prerequisites check is fine.
Attachment:
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Also, other users have been able to download the file and have similar PC configurations:
Here are my settings/configuration:
· computer's configuration - XP
· Microsoft Office version – Office 2010
I tried the 32 bit and the 64 bit and I am an administrator on my PC.
Have you any ideas on what might be blocking the download please?
Thanks,