Dear support
I am attempting to download the software but am getting an error message:
Attachment:
image001.png [ 10.93 KiB | Viewed 26340 times ]
The error occurs a few seconds after I click Install on this screen (moves to a popup saying “Preparing to Install and then it give the error message):
The prerequisites check is fine.
Attachment:
image003.png [ 15.52 KiB | Viewed 26340 times ]
Also, other users have been able to download the file and have similar PC configurations:
Here are my settings/configuration:
· computer's configuration - XP
· Microsoft Office version – Office 2010
I tried the 32 bit and the 64 bit and I am an administrator on my PC.
Have you any ideas on what might be blocking the download please?
Thanks,